Position: Events Manager  Team: Operations – Events
Location:  Wilmslow, office based Starting Salary: – from £25k
Hours of work:  Full-time Permanent Date of Profile:  February 2020

The Role

Working under the direction of the Head of Operations the Event Manager will be responsible for the smooth operation of over 450 events a year (courses, conferences, webinars), as in-school provision work or in selected venues. The size of the events can range from c 15 teachers on a teacher course to over 500 students on a student revision conference.

The role is office-based and does not involve on-the-day delivery (e.g. ‘meeting and greeting’) so excellent communication skills and experience in achieving a high standard of operational functionality while working remotely is essential.  Occasionally there will be opportunities to attend events with the Head of Operations to audit and ensure standards on-site.

Duties include:

  • Working under the direction of the Head of Operations to determine the viability to run events and the administration involved in such
  • Managing relationships with schools and external suppliers including booking event venues from a list of pre-agreed hotels/conference venues, ordering AV and equipment, ordering print and couriers
  • Liaising with over 350 Course Leaders, issuing speaker packs, establishing delivery requirements, confirming final details of event dates and requesting/collating presentation materials
  • Briefing Course Managers responsible for all ‘on-the-day’ delivery at external venues including establishing a rota of availability, allocating events, briefing on all logistics and set up pre-event and post-event reporting
  • Preparing course notes for print in accordance with the Keynote brand and standards, working with marketing to promote on-sell opportunities and ensuring timely delivery at venue/end destination
  • Full pre- and post- event delegate management including processing bookings, responding to enquiries, issuing confirmation of bookings, updating course status, invoicing and joining instructions
  • Ensuring excellent customer service, collating and filing delegate and Course Leader feedback for review by the wider Keynote Team
  • Supporting management information reporting by updating and ensuring the accuracy of the teacher course, student conference and in-school spreadsheets and Symphony database
  • Ordering stationery for event activities
  • The post-holder will also be expected to complete general administration work to support organisational procedures


  • Degree in a relevant discipline or demonstrate a successful track record in the delivery of high profile events

Background and experience

  • A minimum of 2 years’ direct experience of multiple event organisation for clients
  • Demonstrate a successful track record of delivering targets within agreed timescales and budgets with commercial acumen
  • CRM, computer systems, AV and software experience
  • Competent in Microsoft Word, Excel, Dropbox and adeptness at learning new computer packages


  • Understanding of what constitutes a well organised, high quality event
  • Social media marketing skills to assist in the promotion of products and services
  • Importance of CPD, training and professional development in the workforce

Skills and competencies

  • Be a confident communicator, comfortable operating at all levels at the right standard for working in a professional education company, in both written and verbal forms
  • Strong organisation and time management skills with an ability to work to strict deadlines
  • Ability to work efficiently and accurately, with meticulous attention to detail
  • A willingness and ability to work flexibly and also as part of a team
  • Have a positive ‘can-do’ attitude
  • Desire to contribute effectively to continue success/development of Keynote and its quality and CRM systems

 Desirable but not Essential  – an interest in secondary education, or in professional training/development

Due to the changing nature of our work, this job role description serves as a framework to outline the main areas of responsibility. You may be required to undertake other activities of a similar nature that fall within the remit of your area of work

Closing Date: Friday 14 February 2020

Application Details: please send a copy of your CV and a covering letter to: Julie@keynote.org.uk