Managing Conflict Successfully: Creating the Right Culture and Environment to Maximise High Quality Collaborative Staff Development

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We are pleased to offer this new, practical, informative and stimulating course to all educational leaders. Conflict occurs in all human relationships and handled well, it helps to identify and solve problems as well as build stronger communities. This course is designed for leaders who want to deepen their understanding of conflict and develop effective ways to both manage and resolve it. We’ll look at the nature of conflict and understand why managing conflict successfully supports your community to thrive and learn. Applying theoretical models of conflict resolution, you’ll consider the qualities and skills you can employ as a leader to tackle conflict with confidence, growing your knowledge of different conflict management styles, both helpful and unhelpful. You’ll leave with practical and evidence-based approaches to resolve conflict when it arises in your organisation, taking time to discuss how you can apply this in practice. You’ll think about how you, as a leader, can proactively grow a culture and climate that supports collaboration and cooperation, whilst positively influencing staff learning and development.


  • Identify the characteristics and qualities of conflict
  • Explore the impact  of successful conflict management and the consequences of ignoring it
  • Take away approaches and methods for conflict resolution
  • Take away models of  communication
  • Gain further insights into your own conflict management styles
  • Find out more about applying theory in  practice, using a practical framework to resolve conflict and restore healthy relationships
  • Prevention – gain effective approaches to prevent unnecessary conflict in your



London | Friday 01 December 2024

Please select your preferred date

London | Friday 01 December 2023

This course, tailored to suit, can be delivered in your school. Discuss this further with our CPD team on 01625 532974 or click below to make an enquiry.


Guy Rands is an experienced educational senior leader of 21 years, having managed colleagues in both secondary and primary sectors as well as in maintained and independent schools. With long-standing research interests in conflict management, negotiation and  mediation, Guy has successfully resolved many complex conflicts in his own schools but also acted as a third-party mediator in other settings. Known for his effective communication skills and ability to foster collaboration, Guy is dedicated to equipping individuals and organisations with the tools and knowledge to navigate and resolve conflicts constructively  


  • MATS, Trust and Alliance CEOs
  • Principals, Headteachers and Vice-Principals
  •  Senior Leadership Teams
  • School Governors
  • Personnel Managers
  • Heads of Safeguarding


  • A specially prepared folder of detailed notes, practical advice and guidance
  • Notes prepared by the educational experts leading the course
  • Expert produced PowerPoint presentations
  • CPD Certificate of attendance

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