Explore strategies to effectively deal with ‘hard’ and ‘soft’ issues through opening lines, questioning tips, interaction strategies; and de-escalation techniques; and develop reasoning skills to turn around difficult and demanding situations. Participants will take away a wealth of strategies, informed by psychological understanding, to deal with difficult conversations and situations effectively, and with confidence, care, and compassion.
This course, tailored to suit, can be delivered in your school. Discuss this further with our CPD team on 01625 532974 or click below to make an enquiry.
A specially prepared folder of detailed notes, practical advice and guidance
Notes prepared by the educational experts leading the course
Expert produced PowerPoint presentations
CPD Certificate of attendance
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